How a Leading Insurer in UAE Enhanced Access and Security with Azure AD increasing effectiveness by 65%

Summary

A major Health Insurance Company faced significant challenges with its access management processes,including managing multiple user credentials and manual security reviews. In collaboration with Paramount Assure, the customer implemented a comprehensive Identity and Access Management (IAM) solution using Sailpoint for Identity Governance and Microsoft Azure AD for Single Sign-On (SSO) and Multi-Factor Authentication (MFA), significantly enhancing operational efficiency and security.

The solution resulted in significant improvement in its operational efficiency and security, achieving a 65% increase in effectiveness and an 85 % reduction in time spent on access-related tasks.

Icon Challenge

  • Manual provisioning and deprovision of applications exposed the company to potential risks and audit issues.
  • Multiple business-critical applications and multiple signs meant forgotten passwords, choking bandwidth of the access management teams.

Icon Solutions

  • Built a strategic IAM roadmap that enabled the company to build scalable access management.
  • Deployed IGA that provided a single-view
  • Moved from manual to automated access review.

Icon Impact

  • Single sign-on reduced the burden on the access management teams.
  • Automated provisioning and deprovisioning cut down time taken for access management to 85%.
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Overview

The customer is a leading health insurance provider in the UAE, offering comprehensive health insurance solutions to nearly three million members. As an industry leader, the customer is committed to maintaining the highest standards of security and efficiency to protect sensitive client data and streamline operations.

Specific Challenges

The customer’s access management team faced overwhelming challenges:

  • Multiple Credentials Management:

    Employees struggled with numerous credentials across 15-20 applications, increasing the risk of security breaches and inefficiencies.

  • Manual Processes:

    Manual provisioning and deprovisioning of access were prone to errors and oversights, posing significant security risks.

  • Ineffective User Lifecycle Management:

    The existing processes were time-consuming and did not meet the rapid demands of business operations.

  • Access Delays Due to Lockouts:

    Incorrect password attempts could lead to being locked out of systems after three failed logins, causing further delays and reducing productivity.

  • Manual Access Management Overload:

    The access management team struggled with the manual tasks of creating and maintaining user access, leading to inefficiencies.

  • Risks from Oversight in Deprovisioning:

    The team overlooked removing access for departed employees, exposing the company to potential security risks and compliance issues

The Solution

To address these challenges, the customer partnered with Paramount Assure to overhaul their IAM processes:
  • Strategic IAM Roadmap: Developed a strategic roadmap and use cases tailored to the customer’s needs.
  • Single Sign-On (SSO) and Multi-Factor Authentication (MFA) Integration: Implemented SSO and MFA via Azure AD to reduce credential management issues.
  • Identity Governance and Administration (IGA) Solution: Deployed Sailpoint’s Identity IQ for comprehensive identity governance and automated access management across all applications.
  • Lifecycle Management Automation: The IGA solution also brought in advanced lifecycle functionality, automating the provisioning and deprovisioning of access.
  • Streamlined Ad-hoc Access Requests: The IGA solution’s Access Request Management Workflows have simplified the process of handling ad-hoc access requests.
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SailPoint streamlines IAM operations across complex environments

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Automated provisioning & deprovisioning

streamlines user access across systems.

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Advanced compliance controls

enforce regulatory policies and audit-ready reporting.

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Predictive identity features

use AI to optimize and secure access management.

Impact of the Implementation

  • Effective User Lifecycle Management:

    The automation of access management has increased efficiency by approximately 65%, streamlining the creation, updating, and disabling of user access.

  • Enhanced Security and Compliance:

    The automated processes reduced the risk of unauthorized access and improved compliance with industry regulations.

  • Increased Efficiency:

    The time for provisioning and deprovisioning access has been reduced from 8-10 working hours to a mere 2-5 minutes, enhancing operational efficiency
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Why choose Paramount Assure as your Identity and Access Management (IAM) solution partner for cutting-edge security and efficiency?

Paramount Assure IAM solution:

Paramount’s  Identity and Access Management (IAM) capabilities provide robust security and efficient management for enterprise systems. Their IAM solution offers advanced features like multi-factor authentication, single sign-on, and user access reviews, ensuring secure and streamlined access control. With its scalable architecture, it supports a range of industries, enhancing compliance and reducing security risks. Paramount Assure’s IAM tools are designed for ease of use, offering comprehensive reporting and policy enforcement options.

Microsoft Azure AD:

Microsoft Azure Active Directory (Azure AD) offers comprehensive identity and access management solutions, essential for modern enterprises. It includes features like multi-factor authentication, conditional access policies, and integrated single sign-on capabilities. Azure AD seamlessly integrates with numerous applications, providing secure, scalable access control across both cloud and hybrid environments. The platform supports advanced security protocols and provides detailed analytics to help organizations enhance their security posture and compliance strategies.

SailPoint:

SailPoint delivers powerful identity and access management solutions tailored for complex enterprise environments. Its offerings include automated provisioning, password management, and compliance controls, facilitating secure and efficient user access across various systems and applications. SailPoint’s identity governance capabilities provide clear visibility into who has access to what, ensuring that access rights are granted according to policies and regulatory requirements. Additionally, its predictive identity features leverage AI to streamline and secure identity processes.